Service

Your partner for service

By purchasing a SAMIX® machine you decided for performance and quality. If you still need support, the SAMIX® factory customer service will help quickly and reliably.

Repair order

We offer all kind of service actions for your maintenenced machine in the well-known SAMIX® quality. You may place your repair order online, by fax or by phone.

SAMIX GmbH
Am Köhlersgehäu 50
98544 Zella-Mehlis
Germany

phone: +49 3682 455 0
fax: +49 3682 455 200
email: service@samix.com

To guarantee a quick response, we kindly ask to use the online form or fulfill the order and send it back.

Download order

Service procedures

The SAMIX® factory service will create a pick-up order and delivers a package if needed. After arrival of the machine our service technicians will perform a repair check. A repair within the period of 24 months from date of purchase in comply with the manufacturer’s warranty incurs no repair costs. The proof for the date of purchase is the invoice. Please send it with your repair order. You will get a repair quote on fee-based repairs first. Repair and return is initiated after your confirmation.

Packaging available

Pick up desired